Green Dot Network | Help (2024)

Table of Contents
Cash reload What is Green Dot Reload @ the Register™? How do I deposit cash at the register? How do I deposit cash using my card at the register? How much cash I can deposit to my card at the register? What cards can I reload at the register? How much does Deposit Cash or Reload @ the Register cost? Why should I use Deposit Cash or Reload @ the Register with my debit or prepaid card? Check reload How do I deposit a check to my debit or prepaid card account at Walmart? How much money can I reload by cashing a check? When will my deposited money be available? How much does it cost to add my cashed check to my account? Where can I deposit a check to my debit or prepaid card account? Pay bill with barcode How do I pay bills with a barcode at participating retailers? What bills can I pay at the register? Where can I pay my bills with a barcode? How much does it cost to pay bills with a barcode? Do I need a special phone to pay my bills with a barcode? Why should I pay bills with a barcode at the register? Why did my service provider reject my bill payment? Bar code issues (Pay bill with barcode) Why did my barcode not work? Online Accounts What is Green Dot Reload @ the Register? Do I need a special phone to use the Green Dot @ the Register service? Why should I use Green Dot @ the Register to add money to my account? How much does it cost to pay bills with a barcode? Who can use Green Dot @ the Register service? How can I add cash to my online account using Green Dot @ the Register? Why didn’t my barcode work at the store? How much does it cost to add cash to my account using Green Dot @ the Register? How can I protect myself from fraud? How much money can I add to my account using Green Dot @ the Register? How will my service provider’s limits affect how I can use Green Dot @ the Register? Where can I use Green Dot @ the Register? Bar code issues (Online accounts) Why did my barcode not work? Credit card bill pay What is Credit Card Bill Pay? How do I pay a credit card bill at the register? Where can I check if my credit card bill is eligible to pay at the register? How do I find a participating retailer location to pay my bill at the register? How much does it cost to pay my credit card bill at the register? How long does it take for my payment to post? Are there limits to how much I can pay my credit card bill at the register? How can I check the status of my credit card bill payment? Do I have to bring my credit card bill with me to make a payment? Is there a customer service number I can call if I'm having trouble with Credit Card Bill Pay? Cash pick up What is Cash Pick Up? Where can I use Cash Pick Up barcodes? Who is currently offering this feature? What mobile phones are compatible with Cash Pick Up? How much does it cost to withdraw cash from my account? Bar code issues (Cash pickup) Why did my barcode not work? FAQs

Cash reload

Check reload Pay bill with barcode

Bar code issues (Pay barcode)

Online accounts

Bar code issues (Online accounts)

Credit card bill pay

Cash pick up

Bar code issues (Cash pickup)

Cash reload

What is Green Dot Reload @ the Register™?

Also, known as Deposit Cash, Reload @ the Register is a fast and easy way to deposit cash to your debit or prepaid card! Simply take your cash and debit or prepaid card to the cashier at any participating retailer and ask them to add your cash directly to your card. A reload fee of up to $4.95 may apply. Reload and card limits apply.

How do I deposit cash at the register?

There are 3 easy ways to deposit cash to your account at the register.
• Use your card: Learn More
• Use your app: Learn More
• Use MoneyPak: Learn More
Retail service fees and limits apply.

How do I deposit cash using my card at the register?

It's easy! Just ask the cashier to add your cash directly to your debit or prepaid card at the register of a participating store. Retail service fees and limits apply.

How much cash I can deposit to my card at the register?

As long as card limits are not exceeded, you can add any amount from $20 to $500 at most retailers, and up to $1,000 at participating Walmart locations.

What cards can I reload at the register?

Deposit Cash, or Reload @ the Register, accepts many prepaid cards. Click here to see a list of participating prepaid cards.

How much does Deposit Cash or Reload @ the Register cost?

Reloading directly to a card at the register costs up to $4.95, and $3.74 at Walmart.

Why should I use Deposit Cash or Reload @ the Register with my debit or prepaid card?

Reload @ the Register, now known as Deposit Cash, is one of the most convenient options to add cash to your cards. Simply take your cash and debit or prepaid card to the cashier at any participating retailer and ask them to add your cash directly to your card. No forms to fill out, no phone calls to make, and no numbers to input. Just your cash in your account.

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Check reload

How do I deposit a check to my debit or prepaid card account at Walmart?

You can deposit checks at any checkout lane at participating Walmart locations nationwide. Checks must be preprinted, like a payroll or government check. Check cashing fees and limits apply. You can add up to $1,000 in cash or check to your card for a $3.74 reload fee.

Remember: These services are not available in all states or stores. Reloads can’t exceed card limits. The receipt is proof of reload.

How much money can I reload by cashing a check?

Once the check has been cashed, you can reload any amount from $20 to $1,000. Reload amount should not exceed load limits.

When will my deposited money be available?

Your money is typically available for use on the card within 10 minutes.

How much does it cost to add my cashed check to my account?

Reloading your cashed check directly to your card costs just $3.74 at Walmart. Walmart check cashing fees may also apply.

Where can I deposit a check to my debit or prepaid card account?

You can cash a pre-printed payroll or government check and easily load all or part of your cash directly to your card from any register at a participating Walmart. Not available in all states or stores. Click here to find a retailer near you.

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Pay bill with barcode

How do I pay bills with a barcode at participating retailers?

1. Log in to the account provider’s app or website. Check to see if they accept Green Dot services. If they do, follow the steps to select a retailer where you’d like to pay your bill, then generate a barcode on your phone or print it out. Exclusions apply.
2. Ask a cashier at your selected retailer to scan the barcode and tender your cash towards that bill (plus fee, if applicable). We’ve also included instructions for the cashier on the barcode page (just in case).
3. After completing the transaction, the cashier will give you a receipt. Keep this receipt as proof of payment. You may also receive an email to confirm your money was attributed to your bill.

What bills can I pay at the register?

Check with your bill provider to see if they accept Green Dot services. You can also call your bill provider and ask how to pay a bill with cash.

Where can I pay my bills with a barcode?

You can pay your bills with a barcode at thousands of retailers nationwide. Find a retailer near you.

How much does it cost to pay bills with a barcode?

Fees may vary. Check with your bill provider beforehand to make sure you have enough cash to pay both your bill and any fees.

Do I need a special phone to pay my bills with a barcode?

You’ll need an iPhone or Android to generate and display the barcode on your phone.

Don’t have a smartphone? No worries. You can also print out your barcode and bring it with you to a participating retailer.

Why should I pay bills with a barcode at the register?

Because you can quickly and easily pay bills with cash at thousands of participating retail locations! No card or bank account is required.

Why did my service provider reject my bill payment?

If you did not have any barcode issues, please contact your service provider for assistance with your bill payment.

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Bar code issues (Pay bill with barcode)

Why did my barcode not work?

•The barcode may have expired and is no longer valid. Most barcodes expire 1 hour from being generated, but check your account provider’s time limits You can log into your account to create a new barcode and start a new transaction at the retailer.
•If the barcode contains a specific payment amount, you must pay that amount (plus fee, if applicable). The transaction will fail if you do not pay that amount.
•Your biller may apply transaction limits to the service. If you have reached the limits, you will not be able to use the service until the limits reset.
•If the barcode still does not work, visit your biller’s website or app for additional support.

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Online Accounts

What is Green Dot Reload @ the Register?

Reload @ the Register, or Deposit Cash, is a fast and easy way to deposit cash to many online accounts.

Do I need a special phone to use the Green Dot @ the Register service?

You’ll need an iPhone or Android with a mobile browser to use Green Dot @ the Register. Use your mobile browser to log in to your online account at any of our participating partners. Select the Green Dot @ the Register option to add money to your account, and follow the prompts.
Helpful tip: Our service works best when you wait until you’re in the store to create your barcode on your phone.
Don’t have an iPhone or Android? No worries, you can always print a barcode from your laptop or desktop computer!

Why should I use Green Dot @ the Register to add money to my account?

With Reload @ the Register or Deposit Cash, you can quickly and easily add cash to your account at thousands of participating retail locations near you!

How much does it cost to pay bills with a barcode?

Fees may vary. Check with your bill provider beforehand to make sure you have enough cash to pay both your bill and any fees.

Who can use Green Dot @ the Register service?

You must have an active account with one of our participating partners to use Green Dot @ the Register.

How can I add cash to my online account using Green Dot @ the Register?

•Log in to your online account.
•Select “Green Dot @ the Register,” usually located as an option in the section where you add funds to your account.
•Select the retailer you’ll visit and we’ll make a custom barcode for you.
•Print or get the barcode on your smartphone. Bring your cash and the barcode to the register. A $4.95 service fee applies.
Helpful tip: The mobile barcode will expire 1 hour after it’s generated, so wait until you’re at the retail location to generate your barcode. A printed barcode will expire in 48 hours.

Why didn’t my barcode work at the store?

Always check the expiration date next to your barcode before using it. If it is expired, you’ll need to create a new one.

You can also only use one barcode at a time, so try to use your barcode first before you generate another one. If you still can’t use your barcode after trying the two options above, please contact your service provider for assistance with your account.

How much does it cost to add cash to my account using Green Dot @ the Register?

Adding cash directly to your account at the register costs up to $4.95.

How can I protect myself from fraud?

Protecting yourself from fraud is simple with Green Dot @ the Register. Just remember:
•Only use the barcodes that you personally generated from your own account.
•Never use a barcode someone else gave you because that’s probably a scam.
•No one will ever contact you to ask for your withdrawal barcode or to generate a barcode.
•Do not give out your barcode to anyone.

How much money can I add to my account using Green Dot @ the Register?

You can usually add any amount from $20 to $500 per barcode. You may use up to three barcodes or add up to $1,500 total per day, whichever event comes first. Please keep in mind that your card or account provider may have its own daily limit on your account that is under $1,500. If you reach your card or account provider’s daily or monthly account limit, you will not be able to load money using Green Dot @ the Register. If there’s additional activity on your account between the time you generate the barcode and when you use it, the amount of cash you can add may be reduced.

How will my service provider’s limits affect how I can use Green Dot @ the Register?

Your service provider may limit you to a maximum of $1,500 per day that can be added to your account. Your provider may also have limits on how many times per month you can add money to your account. If you have reached either of these limits, you won’t be able to use Green Dot @ the Register until the next day or month, when your limits reset.

Where can I use Green Dot @ the Register?

You can use it at CVS/Pharmacy, Rite Aid, and other participating retailers. Find a retailer near you.

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Bar code issues (Online accounts)

Why did my barcode not work?

•Please make sure your barcode did not expire.
•Please make sure to provide a valid government-issued photo ID that matches the name on your wallet account.
•If the original barcode was cancelled or expired, you can retry by generating a new barcode.

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Credit card bill pay

What is Credit Card Bill Pay?

Credit Card Bill Pay is a convenient way to pay your credit card bill with cash at participating retailers nationwide. Just bring your cash, your $3.95 fee, and your Visa®, Mastercard®, American Express®, Discover®, or Department Store credit card to pay your bill at a participating retailer. For most cards, pay with cash by 6 PM EST for your transaction to post the next business day, excluding weekends and holidays. Florida, Illinois, Minnesota, New Jersey, and West Virginia are excluded from Credit Card Bill Pay transactions. Credit card must be active.

How do I pay a credit card bill at the register?

1.Check your card eligibility. Then find a retailer near you.
2.Bring your active card, cash payment of $20 - $500, and your $3.95 fee to the register. While some cards post the payment automatically, please allow 1-2 business days for the payment to process for most cards.
3.Keep your receipt the cashier will give you.
Other limits may apply.

Where can I check if my credit card bill is eligible to pay at the register?

Most Visa, Mastercard, American Express, Discover, and Department Store credit cards are eligible. Check your card eligibility here.

How do I find a participating retailer location to pay my bill at the register?

Visit the location finder to find a retailer near you.
Florida, Illinois, Minnesota, New Jersey, and West Virginia are excluded from Credit Card Bill Pay transactions.

How much does it cost to pay my credit card bill at the register?

You can pay your credit card bill with cash for $3.95.

How long does it take for my payment to post?

For most cards, pay with cash by 6 PM EST for your transaction to post the next business day, excluding weekends and holidays. Payment post timing may vary. Please contact your card administrator to find out if your payment has been posted.

Are there limits to how much I can pay my credit card bill at the register?

You can make a bill payment of $20 - $500. Other limits may apply.

How can I check the status of my credit card bill payment?

You'll receive a receipt from the cashier confirming your credit card bill payment. Please hold on to this receipt. If you would like to know if and when your payment has posted to your account, please contact your credit card administrator. Actual payment posting time and availability may vary by bank.

Do I have to bring my credit card bill with me to make a payment?

No need to bring your credit card bill with you. All your need is your physical card, cash payment, and the $3.95 fee. Paying your credit card bill at the register is as simple as a swipe!

Is there a customer service number I can call if I'm having trouble with Credit Card Bill Pay?

Credit Card Bill Pay services are provided by Ingo Money. Please contact Ingo Money Customer Support for any Credit Card Bill Pay issues at (877) 739-2926. Be sure to have your receipt readily available.

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Cash pick up

What is Cash Pick Up?

Cash Pick Up is a service that allows you to withdraw cash from your wallet account at a participating Walmart through a custom barcode linked to your account.

Where can I use Cash Pick Up barcodes?

You can use your Cash Pick Up barcode at any participating Walmart. Find a store near you.

Who is currently offering this feature?

The following partners currently offer this feature:
Walmart

What mobile phones are compatible with Cash Pick Up?

You’ll need an iPhone or Android linked with your wallet account to generate and display the barcode on your phone. Don’t have a smartphone? You can also print out your barcode and bring it with you to a participating Walmart.

How much does it cost to withdraw cash from my account?

Fees may vary. Please check the FAQs in your app to see if any fees apply.

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Bar code issues (Cash pickup)

Why did my barcode not work?

•Please make sure your barcode did not expire.
•Please make sure you have enough funds in your account to cover the withdrawal amount and any applicable fees.
•Please make sure to provide a valid government-issued photo ID that matches the name on your wallet account.
•If the original withdrawal barcode was cancelled or expired, you can retry by generating a new withdrawal barcode.

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Green Dot Network | Help (2024)

FAQs

Green Dot Network | Help? ›

Contact Green Dot Bank

Green Dot Bank
MoneyPak is a convenient way for friends and family members to deposit money eligible prepaid and bank debit cards. Just purchase a MoneyPak at a store near you and visit www.MoneyPak.com to reload a card. MoneyPak cannot be used to pay bills, fund online accounts, or add money to PayPal.
https://www.greendot.com › helpcenter › what-is-moneypak
by calling (866) 795-7597 or the number on the back of your Card, by mail at P.O. Box 1070, West Chester, OH 45071, or visit greendot.com. For general information about prepaid accounts, visit cpfb.gov/prepaid. .

How can I talk to a live person at Green Dot? ›

Contact Us

Contact Customer Service for billing disputes, questions about your account and general correspondence. To contact Customer Service by phone or to report your card lost or stolen, please call 1-866-291-0818.

How can I recover my Green Dot account? ›

Contact us at 1-866-795-7597 to speak with an agent. 3 EASY STEPS! recovery options may be limited if you do not have a personalized card with your name on it.

Why is my Green Dot card not working? ›

A transaction may be declined for several reasons—insufficient funds, mismatched address or unusual spending activity. Funds are set aside for transactions in process until the merchant is paid.

What is the Green Dot network? ›

About Green Dot

Green Dot offers a broad set of financial services to consumers and businesses including debit, checking, credit, prepaid and payroll cards, as well as robust money processing services, tax refunds, cash deposits and disbursem*nts.

What is the phone number for Green Dot customer service dispute? ›

Telephone us at (866) 795-7597 or the number on the back of your Card or write to us at: Customer Care, P.O. Box 5100, Pasadena, California 91117 as soon as you can if you think an error has occurred in your Card account. If writing us, a Transaction Dispute Form is available for your convenience at www.greendot.com.

How do I unlock my Green Dot account? ›

To unlock your greendot card, please sign in to your greendot account using the link belowhttps://www.greendot.com/helpcenter/card-help/lock-unlock-feature/how-do-i-lock---unlock-my-green-dot-visa--debit-card-Go to settings and click manage card then click on unlock please.

What is the Green Dot Bank scandal? ›

Specifically, con artists trick victims into sending the PIN numbers located on the back of Green Dot “MoneyPak” cards. This is the equivalent of wiring money or sending cash – it is untraceable, and you can't get your money back!

How can I access my Green Dot account? ›

Log in to your account using the Green Dot app or GreenDot.com to view the money in your High-Yield Savings account or move money in and out of your High-Yield Savings Account to your Cash Back Debit Card account balance.

Can I reopen my Green Dot account? ›

You can reactivate an old Green Dot card with the same card information. However, the card has a monthly fee, and if the balance drops below $0 Green Dot can cancel the account without notice. To get an updated status of your account you should contact Green Dot directly at (866) 795-7597.

How can I reactivate my Green Dot card? ›

Visit www.GreenDot.com/activate or select Register / Activate Now in the Green Dot app or call 1-866-795-7605. Enter all info requested including personal info and card details.

Why can't Green Dot verify my information? ›

If Green Dot can't verify your information, it may be for one of the following reasons: You misspelled something (name, address, etc). You didn't provide a valid address (PO boxes are not accepted). Some of the information provided does not match (SSN doesn't match the name).

What bank is associated with Green Dot? ›

GoBank is a registered trademark of Green Dot Corporation NMLS ID 914924. GoBank also operates under the following registered trade names: Green Dot Bank, GO2bank and Bonneville Bank. All of these registered trade names are used by, and refer to, a single FDIC-insured bank, Green Dot Bank.

How do I get my money back from Green Dot? ›

Contact Green Dot Bank by calling (866) 795-7597 or the number on the back of your Card, by mail at P.O. Box 1070, West Chester, OH 45071, or visit greendot.com.

Who's routing number is this 124303120? ›

The routing number for Green Dot Bank for domestic and international wire transfer is 124303120.

How to get money off Green Dot account without card? ›

Go to Settings, Manage Card. Select Report Card Lost/Stolen. Enter requested info. Bring the barcode and your government-issued Photo ID to Walmart to pick up your cash.

Does Walmart own Green Dot? ›

Walmart, which owns some special class shares in Green Dot, is Green Dot's largest retail distributor. Besides MoneyCard, which goes back to 2006, this includes Green-Dot-branded prepaid cards and its own GO2Bank digital banking product.

Where is Green Dot headquarters located? ›

Can I reopen my closed Green Dot account? ›

Can We Reopen a Closed Green Dot Account? Technically speaking, you can. However, if the fee of your account gets to $0, then your account will be deleted without prior notice. If this happens or you do not know where to start, use the (866) 795-7597 number and contact the customer support staff.

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